Last Updated: January 15, 2026
Thank you for shopping at DUOSTORE. We strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility for Returns:
You may request a return within 7 calendar days from the date of delivery if the product is:
Defective, damaged, or malfunctioning.
Not as described or substantially different from what was advertised.
Missing parts/accessories.
Non-Returnable Items:
Certain items cannot be returned including but not limited to:
Products that have been used or damaged due to misuse.
Items without original packaging, accessories, manuals, and serial numbers.
Software, downloadable products, and sealed items once opened (unless defective).
How to Initiate a Return:
To start a return, please contact our Customer Support team at:
📧 Email: support@upliftdigitals.in
📞 Phone: (Add your contact number here)
Please provide your order number and a clear description of the issue along with supporting images or videos.
We will review your request and respond within 2 business days.
2. Refunds
Refund Approval:
Once we receive and inspect the returned item, we will inform you of the approval status of your refund.
Refund Method:
Approved refunds will be issued using the original payment method within 7–14 business days.
Partial Refunds:
Partial refunds may be granted in cases such as:
Items not in original condition.
Missing parts or packaging.
Other issues affecting value.
Shipping Costs:
Original shipping charges are non-refundable except when the return is due to our error (e.g., wrong item shipped, defective product).
3. Exchange
At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
4. Warranty Claims
Some products may be covered under a manufacturer’s warranty. Warranty claims are handled according to the manufacturer’s terms and may require direct communication with the manufacturer. We recommend retaining all warranty documents that came with your product.
5. Cancellation Policy
Orders may be canceled before shipping without penalty. Once the order is shipped, cancellation is not possible. If you refuse delivery, the order will be returned to us and subject to refund terms.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
DUOSTORE
🌐 https://upliftdigitals.in
📧 support@upliftdigital01@gmail.com
We are committed to providing you with a smooth and transparent returns experience.