Last Updated: 9 October 2026

Welcome to PropHouse! These Terms & Conditions govern your access to and use of our website, including browsing products, placing orders, making payments, and using our services.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.

1. About PropHouse

PropHouse is an online platform offering event props and celebration-related products for occasions such as birthdays, weddings, parties, and other special events.

Throughout these terms, “we,” “our,” and “us” refer to PropHouse, while “you” and “your” refer to the customer or website user.

Website: [Insert your website URL]
Contact Email: [Insert your official email address]

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable law. If you are using the website on behalf of a business or another person, you confirm that you are authorized to act on their behalf.

3. Products and Descriptions

We aim to provide accurate product descriptions, images, specifications, dimensions, and pricing information.

However:

• Actual product colours may vary slightly due to screen settings and lighting.
• Product images may show styling or arrangements that are not included with the individual product.
• Product dimensions, materials, availability, and included accessories should be checked before ordering.
• We reserve the right to correct genuine errors in product descriptions or listings, subject to applicable law and any rights already available to customers.

Please review the product details carefully before placing an order.

4. Product Prices and Offers

All prices will be displayed in Indian Rupees (INR), unless otherwise specified.

• Prices, discounts, and promotional offers may change from time to time.
• Applicable taxes, delivery charges, and other fees will be disclosed as required before you complete your purchase.
• Offers may apply only to selected products, quantities, or periods.
• Discount codes, if available, may be subject to additional conditions.
• We will not apply undisclosed charges to your order.

If a material pricing or listing error affects an order, we will contact you to resolve the issue in accordance with applicable law.

5. Orders and Order Confirmation

When you place an order, you agree to provide accurate contact, billing, and delivery information.

• Placing an order constitutes an offer to purchase the selected products.
• An automated order acknowledgement does not necessarily mean the order has been accepted.
• Order acceptance and processing will be communicated through our website or other available communication channels.
• We may contact you to verify order details or clarify delivery information.
• Orders may be declined or cancelled for legitimate reasons, such as stock unavailability, suspected fraud, or material listing errors, subject to applicable law.
• If payment has already been collected for an order that is cancelled, any applicable refund will be processed according to our Refund Policy and legal requirements.

6. Payment Terms

Payments must be completed using the payment methods made available at checkout.

• Customers must provide accurate payment information.
• Payment processing may be handled by third-party payment gateways.
• Orders may remain unprocessed until the required payment is confirmed.
• Cash on Delivery, if offered, may be subject to eligibility and availability.
• We do not ask customers to share passwords, OTPs, or payment PINs through unofficial channels.

PropHouse is not responsible for disruptions caused by third-party payment providers, although we will make reasonable efforts to assist customers with payment-related queries.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated during checkout or order confirmation.

• Delivery timelines are estimates and may vary by location, product availability, and logistics conditions.
• Delivery charges and applicable restrictions will be communicated before purchase.
• Customers must provide a complete and accurate shipping address and a reachable contact number.
• Delays may occur due to weather, transport disruptions, operational issues, or circumstances beyond our reasonable control.
• Customers should contact us promptly if an order is delayed, lost, or delivered incorrectly.

Any statutory rights relating to delayed, missing, or undelivered orders remain unaffected by these terms.

8. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our separate Refunds & Returns Policy, which should be read together with these Terms & Conditions.

Please contact our customer support team if:

• You receive a damaged or defective product.
• You receive an incorrect product.
• Your order is incomplete or missing.
• You need assistance with an eligible return or refund.

We may request order details, photographs, or other reasonable information to investigate a complaint. Nothing in this section removes any rights you have under applicable consumer protection laws.

9. Bulk Orders and Special Requirements

PropHouse may accept bulk orders or special product enquiries, subject to product availability and confirmation.

• Bulk prices and offers may differ from standard retail prices.
• Any quotation will specify the applicable products, quantities, prices, and other agreed conditions.
• Orders requiring special arrangements will be processed according to the terms communicated and accepted by both parties.
• Any cancellation, modification, or refund relating to a bulk order will be handled under the agreed terms and applicable law.

10. Customer Responsibilities

When using our website, you agree not to:

• Provide false, misleading, or unauthorized information.
• Use the website for unlawful activities.
• Attempt to interfere with website security or functionality.
• Upload malicious software or harmful content.
• Copy, reproduce, or exploit website content for commercial purposes without permission.
• Engage in fraudulent purchases, payment abuse, or other activities that harm PropHouse or its customers.

We may take appropriate action against misuse, subject to applicable law.

11. Intellectual Property

Unless otherwise indicated, website content—including text, logos, graphics, product descriptions, photographs, layouts, and branding—is owned by PropHouse or used with permission.

You may view and use the website for personal shopping and lawful purposes. You must not reproduce, distribute, modify, or commercially exploit protected content without prior authorization, except where permitted by law.

12. Third-Party Services and Links

Our website may include links to or integrations with third-party services, such as payment gateways, delivery tracking providers, analytics tools, and social media platforms.

These services may operate under their own terms and privacy policies. We do not control independent third-party services, but this does not exclude any responsibility that applicable law places on PropHouse.

13. Website Availability

We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, security concerns, or circumstances beyond our control.

We may update, modify, or discontinue website features when reasonably necessary, subject to applicable legal obligations.

14. Limitation of Liability

To the extent permitted by applicable law, PropHouse will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights, statutory remedies, or liability for fraud or wilful misconduct where it cannot legally be excluded.

15. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law. Where consent is required, we will obtain it as required by law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website features, services, or applicable law.

The revised terms will be published on this page with an updated “Last Updated” date. Changes will apply as permitted by law, and we will provide additional notice where required.

17. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Any dispute will be addressed through the applicable legal processes and forums having jurisdiction under Indian law. Nothing in these terms limits a customer’s right to approach a competent consumer dispute redressal authority or other legally available forum.

We appreciate your trust in PropHouse and look forward to helping you make every celebration special.