Frequently
Asked Questions
Quick Answers to your Tech Queries
Login & Account
How do I log in to my account?
Click on the Login button at the top of the website and enter your registered email or mobile number with your password.
I forgot my password. What should I do?
Click on “Forgot Password”, enter your registered email or mobile number, and follow the reset instructions.
I didn’t receive the OTP. What can I do?
Please check your spam folder, ensure your number is correct, or click Resend OTP after a few seconds.
Can I log in using my mobile number?
Yes, you can log in using your registered mobile number with OTP verification.
Can I log in using social media?
Yes, we support Google and Facebook login for quick and secure access.
Why is my account temporarily blocked?
For security reasons, accounts may be blocked after multiple incorrect login attempts. Try again later or reset your password.
Is my login information secure?
Yes, all login data is protected using SSL encryption and secure authentication systems.
How do I create a new account?
Click on Sign Up, enter your details, verify your email or mobile number, and your account will be created instantly.
Can I change my login details?
Yes, you can update your email, mobile number, and password from the My Account section.
Why am I logged out automatically?
For your security, accounts may log out automatically after inactivity.
Return Policy
What is your return policy?
We offer an easy return policy on eligible products within 7–10 days of delivery.
Which products are eligible for return?
Most electronics are eligible. Some items like personal-use accessories may not be returnable (check product page).
What are the conditions for returning a product?
The product must be unused, in original packaging, with all accessories and invoices.
How do I initiate a return?
Go to My Orders, select the product, and click Request Return.
Is there any return fee?
Returns are free for damaged or wrong items. Other returns may include a small pickup fee.
How long does the return process take?
Once picked up, returns are processed within 5–7 business days.
Can I return a damaged or defective product?
Yes, please report any damage or defect within 24 hours of delivery with images or videos.
Do you offer replacements?
Yes, replacement is available for eligible products depending on stock availability.
Can I cancel a return request?
Yes, you can cancel the return request from My Orders before pickup.
What if my return request is rejected?
Returns may be rejected if the product fails quality checks or doesn’t meet return conditions.